At Ageless Institute, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or interact with any of our digital platforms — including our website, online learning systems, and associated services.

By accessing our website or using our services, you agree to the practices described in this policy. We encourage you to read it carefully. If you do not agree with any part of this policy, please discontinue use of our platforms.

We collect personal information that you voluntarily provide to us, as well as data gathered automatically when you interact with our platform. This may include:

• Full name, email address, phone number, and mailing address

• Educational qualifications and professional background

• Payment details (processed securely via third-party providers — we do not store card information)

• Communications you send us, including queries, feedback, and support requests

• Usage data such as IP address, browser type, device information, pages visited, and session duration

• Information shared on discussion forums, chat rooms, or social media pages connected to our platform

Ageless Institute uses your personal information for the following purposes:

• Responding to your inquiries, applications, and service requests

• Delivering personalised learning experiences, course materials, and program updates

• Processing enrolments, payments, and account management

• Providing technical and customer support

• Sending newsletters, promotional communications, and updates about our offerings (you may opt out at any time)

• Conducting surveys and research to improve our services

• Verifying identities and preventing fraudulent or unauthorised activity

• Complying with legal obligations and regulatory requirements

• Administering online assessments, examinations, and e-learning sessions

We process your personal information on the following lawful bases: (a) your express consent when you submit information to us; (b) the performance of a contract, where processing is necessary to fulfil services you have requested; (c) compliance with a legal obligation; and (d) our legitimate business interests, provided these do not override your fundamental rights and freedoms.

We use cookies — small data files stored on your device — to enhance your experience on our platform. Cookies help us:

• Recognise your browser and keep you logged in

• Track usage patterns and preferences to personalise content

• Analyse aggregate user trends to improve our services

• Monitor the performance and security of our website

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit access to certain features of our platform. Cookies cannot execute programs or deliver malicious software to your device.

Ageless Institute does not sell, rent, or trade your personal information. We will never disclose your data to third parties without your prior consent, except in the following limited circumstances:

• Service Providers: We may engage trusted third-party vendors (e.g., hosting providers, payment processors) to support our operations. These providers are bound by contractual obligations to handle your data securely and only for specified purposes.

• Legal Requirements: We may disclose your information when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Ageless Institute, our users, or the public.

• Fraud Prevention: We may share data to investigate or prevent fraudulent activity, security breaches, or unlawful conduct.

• Aggregated Data: We may share anonymised, non-personally identifiable statistics (e.g., number of enrolments) with partners or for reporting purposes.

We implement industry-standard security measures to protect your personal information from unauthorised access, misuse, or disclosure. These measures include:

• SSL/TLS encryption for data transmitted through our website

• Secure, access-controlled servers in protected environments

• Encrypted storage for sensitive account information such as passwords

• Regular security reviews and updates to our systems

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. By using our platform, you acknowledge this inherent risk. We disclaim any warranties related to the absolute security of transmitted information.

Ageless Institute may monitor usage of its platform, course materials, and digital resources to ensure appropriate individual use and platform integrity. Communications transmitted through our servers — including those posted in forums, chat rooms, or messaging functions — may be monitored for security and quality assurance. By using our platform, you consent to this monitoring as part of our e-learning, examination, and assessment systems.

Our digital platform may contain links to third-party websites, social media pages, or affiliated platforms. Any information you disclose on these external platforms is governed by their own privacy policies. Ageless Institute is not responsible for the privacy practices of third-party sites and encourages you to review their policies before sharing personal information.

Certain features of our platform — including discussion boards, community forums, and our official social media pages (Facebook, Instagram, LinkedIn, etc.) — are publicly accessible. Any information you choose to share in these spaces may be visible to other users and the general public. Please exercise discretion when sharing personal details in public areas. Ageless Institute is not liable for any consequences arising from information you voluntarily disclose in public forums.

When you access our website, our servers automatically record certain technical information sent by your browser. This log data may include your IP address, browser type and version, preferred language, pages visited, date and time of access, and browser cookie identifiers. This information is used solely for platform performance monitoring, security analysis, and improving user experience.

You have the following rights regarding your personal information held by Ageless Institute:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your data, subject to legal retention obligations

• Opt-Out: Unsubscribe from marketing communications at any time

• Portability: Request your data in a structured, commonly used format where applicable

To exercise any of these rights, please contact us at contact@ageless.institute with valid proof of identity and relevant documentation. Please note that certain information (e.g., date of birth) cannot be deleted from an active account. We reserve the right to retain data after account cancellation if required to resolve disputes or meet legal obligations.

We retain your personal information for as long as your account is active and for a minimum of eight (8) years thereafter, in accordance with applicable legal, financial, and business requirements. Data may be retained longer where required by law or for the resolution of disputes.

We may contact you via email, SMS, phone call, or messaging apps (including WhatsApp) to share updates about new services, courses, promotional offers, or important platform notifications. You may opt out of non-essential communications at any time by contacting us or using the unsubscribe link in our emails.

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a person under 18, please contact us immediately so we can take appropriate action.

All payment transactions on our platform are processed exclusively by authorised third-party payment providers operating under their own security standards and privacy policies. Ageless Institute does not store, process, or have access to your credit card, debit card, or net banking credentials. We are not liable for any loss or damage arising from declined transactions or payment limits set by our acquiring bank.

Ageless Institute reserves the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our platform following any changes constitutes your acceptance of the revised policy. This document supersedes all prior communications on this subject.

For questions, concerns, or requests related to this Privacy Policy, please reach out to us:

• Email: contact@ageless.institute

• Contact Form: Available on our website's Contact page

• Feedback System: Accessible through your student portal

We are committed to addressing your privacy concerns promptly and transparently.